Problem: PZU processes 500,000+ claims annually. Manual triage creates bottlenecks, inconsistent decisions, and compliance gaps in regulated insurance operations.
Solution: K0nsult deploys an AI agent network handling Intake, Classification, Decision, and Audit. Each claim flows through governed agents with human-in-loop escalation for complex cases.
* Illustrative demo metrics based on simulated workflow. Actual results vary by implementation.
| Claim ID | Type | Amount | Status | Agent | Time |
|---|---|---|---|---|---|
| CLM-2026-00412 | Auto Collision | 12,400 PLN | APPROVED | K0-CLAIMS-01 | 3.1s |
| CLM-2026-00413 | Health — Surgery | 48,900 PLN | ESCALATED | K0-CLAIMS-02 | 1.8s |
| CLM-2026-00414 | Property — Flood | 87,200 PLN | REVIEW | K0-CLAIMS-03 | 4.5s |
| CLM-2026-00415 | Auto — Theft | 34,000 PLN | APPROVED | K0-CLAIMS-01 | 2.7s |
| CLM-2026-00416 | Life Insurance | 150,000 PLN | PENDING | K0-CLAIMS-04 | — |
* Illustrative demo metrics based on simulated workflow. Actual results vary by implementation.
Pipe burst in kitchen. Policy active, documentation complete, photos attached. Estimated damage 4,200 PLN.
Two-car accident, police report filed. Estimated repair 18,500 PLN. Requires workshop estimate verification.
Residential fire, 120,000 PLN claimed. Missing fire department report. Inconsistent damage description.
Governance-first execution — Every action passes through policy engine before execution. Block, warn, approve, escalate.
Human override at any stage — Operator can review, modify, or reject any AI decision. Full control, zero blind automation.
Complete audit trail — Every decision, every override, every timestamp. Exportable evidence pack per case.
Deployable in 7–14 days — Not a concept. Production-ready pilot with operator panel, audit logs, and governance rules.
Production-ready in 7-14 days. Not a concept — a working system with full audit trail.
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